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View story 1 1 Aligning Brand and customer service... http://www.anecdote.com.au/papers/CallahanAligningBrandAndSe... Submitted by dangelsteph 8 months, 3 weeks, 4 days, 9 hours ago ... through narratives. Shawn Callahan describes some methods, incorporating Dave Snowden's Cynefin Framework. Tags: corporate, customer, image comment (0) | Category: Narrative | Add dangelsteph as a source Comments Votes (my sources) Votes (Everyone) Add your comment Add your comment If you already have an account, sign in: Email address: Password: If you don't, just complete these fields: (or join Storybest for free) Your name: Your site: (optional) Your comment: (You have up to 5000 characters left) Can you see the 5 most prominent letters/numbers in this image? (case insensitive) Please enter them here: « go back

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