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Stories tagged with: customer
Aligning Brand and customer service...
http://www.anecdote.com.au/papers/CallahanAligningBrandAndSe...
Submitted by dangelsteph
8 months, 3 weeks, 4 days, 9 hours ago
... through narratives. Shawn Callahan describes some methods, incorporating Dave Snowden's Cynefin Framework.
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